About returns and replacements
About the printed content
What is printed on the card is confirmed at the moment you review the preview before ordering and tick the confirmation box.
Typos found after that confirmation require a paid replacement. We are sorry — please place a new order.
Faulty on arrival
If the card does not work — the NFC or QR code cannot be read, for example — we will replace it free of charge.
Please contact us at the address below within two weeks of delivery. We send a replacement and cover the postage.
Returns for other reasons
氏名入り・名刺版cards are made to order, so we cannot accept returns or exchanges for reasons of personal preference.
ロゴ版cards may be returned unopened within 8 days of delivery. Return postage is at your expense.
Orders shipped outside Japan
If the card arrives faulty, we send a replacement at our own cost.
Do not send the faulty card back. Please dispose of it yourself.
We cannot accept change-of-mind returns or exchanges for addresses outside Japan.
Return shipping and customs costs would exceed the price of the item.
Customs duty, import tax and clearance fees are paid by the recipient.
If a parcel is returned or discarded because these were not paid, we cannot issue a refund.
Lost cards
If you lose a card, a replacement is chargeable.
Whoever finds it can see only your public profile; they cannot operate your account from that card.
Contact
pokonavi.info@gmail.com