Support
If something is not working, start here. If that does not help, email the address below.
Nothing happens when I tap the card
There is a specific spot to tap. On iPhone it isthe top edge of the phone; on Android it isnear the middle of the back. If your case is thick, removing it sometimes helps.
If it still does not respond, scan the QR code on the back with your camera.The same page opens.
I want to change what my card shows
Use "Edit card" in the app, or the cards screen . There is no need to order a new card. The card always points to the same place, so even if you edit after handing it over, people see the latest version.
I want to use more than one card
You can keep several. Swipe sideways on the app's home screen to switch. On the web they are listed under the cards screen . You can choose which one each card shows.
I cannot find a card I received
They are under "Cards you received" in the app, or on the web under Cards you received . You can search by name, company or note, and sort by date received, by reading, or by company.
I want to delete my account
Use Settings → Delete account in the app, or Delete your account . Once deleted, your cards can no longer be read. You also lose the cards you received, so save any contacts you need first.
I want to cancel my order or change the address
We can do that before it ships. Reply to your order confirmation email, or write to the address below with your order number. For returns after shipping, see About returns and replacements .
Contact
Hours: 平日 10:00〜18:00
We reply during those hours, in the order received. We do not take phone enquiries.